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How can i help you today

How can i help you today
Consultation
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Questions
My delivery
Available documents
  • Document Do you provide free shipping for orders going to Alaska, Hawaii, or Puerto Rico?
  • Document Do you ship to any U.S. Territories aside from Puerto Rico?
  • Document When will my order ship?
  • Document Will all of my items come in one package?
  • Document My order did not come with the promotional item I redeemed at checkout.
  • Document Do you have any shipping restrictions?
  • Document Where do you ship to?
  • Document My tracking information says that my order has been delivered to Dayton, NJ.
  • Document Where is my order shipped from?
  • Document The wrong address was inputted at checkout, and now my order has been delivered there. ...
  • Document My order arrived with damaged or missing products. What should I do?
  • Document Which carriers do you use?
  • Document How can I track my order?
  • Document Please tell me more about free shipping
  • Document When I track my order it says "delivered" but I have not received it. What should I do?
  • Document Why is my package delayed?
  • Document Can I ship my order to another country?
Shortcuts

Frequently asked question

  • Document What's your return policy?
  • Document How can I track my order?
  • Document What does L'Occitane mean?
  • Document Can I cancel my order?
  • Document Why is my promotional code not applying to my order?
How can we help you today?