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When I track my order it says "delivered" but I have not received it. What should I do?
We understand your concern! From time to time, carriers may mark packages as delivered when they arrive to their local sorting facility, before they are successfully delivered. Because of this, we ask that you allow the full delivery time frame for your chosen shipping method.
Standard Shipping: 10 Business Days
Express Shipping: 4 Business Days
Overnight Shipping: 2 Business Days
If this time frame has passed and your order has not arrived, please connect with our customer care team by phone at 1-888-623-2880 or email at contact.en-us@loccitane.com for assistance.
Standard Shipping: 10 Business Days
Express Shipping: 4 Business Days
Overnight Shipping: 2 Business Days
If this time frame has passed and your order has not arrived, please connect with our customer care team by phone at 1-888-623-2880 or email at contact.en-us@loccitane.com for assistance.