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Why haven't my tracking details updated?
Your tracking details may initially take 24-48 hours to update upon shipment from our warehouse. Delays or a lapse in scans are normal and can occur when your package is in transit to the next carrier facility, before your package is successfully delivered. If your estimated delivery date has passed and the package has not arrived, please connect with our Customer Care team at 1-888-623-2880 or contact.en-us@loccitane.com with your order number for further assistance.