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My delivery
Available documents
  • Document How much does delivery cost and how long does it take?
  • Document Can I track my order?
  • Document How to ship to a different address?
  • Document Can I send an order to more than one delivery address?
  • Document Do you deliver outside Australia?
  • Document My order arrived with damaged or missing products. What should I do?
  • Document Why is my package delayed?
  • Document What does my order Status mean?
  • Document The wrong address was inputted at checkout, and now my order has been delivered there.....
  • Document My tracking information says that my order has been delivered to Silverwater NSW.
Shortcuts

Most frequently asked questions

  • Document What is the shelf life of of my product?
  • Document Where is my nearest L'OCCITANE store?
  • Document Are your products safe to use while pregnant?
  • Document What does "L'OCCITANE" mean?
  • Document Are your products suitable for Vegans?
How can we help you today?