Consultation
Themes and sub themes
Available documents
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Why was my order delayed or cancelled?
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Can I use multiple payment methods online?
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Why there is a hold on my account - Was I double charged?
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Can I use an international billing address to place an order?
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My order arrived damaged. What should I do?
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How do I know my order was successfully recieved?
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Gift Card Payment
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Can I place a back order for an out of stock item?
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What does order status mean?
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Can I buy a L’OCCITANE gift card?
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I want to pay with express payment, but I am only getting one option and I want to pay ...
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I ordered using Apple Pay/PayPal/Amazon Pay and I did not receive an order confirmation...
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I ordered with one-click Apple Pay from a product page and I was not able to choose my ...
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Can I make any changes to my order?
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Why am I unable to redeem the promotion on my product with my purchase?
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I just placed my order and I don’t see it in the My Orders page under my account
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I checked out as a guest. Can I cancel or make changes to my order?
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What payment methods do you accept?
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What is the difference between the “Add to Cart” button and the Apple Pay/PayPal/Amazon...
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I ordered with one-click Apple Pay from a product page and I was not able to apply my p...
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Why is my promotional code not working?
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I forgot to add my promotional code to my order
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Can I save items in my basket and return to them later?
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Is my transaction secure?
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How to enter a promotional code
Shortcuts