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Document Why was my order delayed or cancelled?

All orders placed on usa.loccitane.com are processed through our automatic verification system. During this step, we will attempt to verify all information provided in your order including, but not limited to shipping, billing, contact, and payment information.
Reasons your usa.loccitane.com order may be delayed or cancelled if:
  • You are shipping your order to an address other than your billing address.
  • The address and contact information provided does not match the information your bank has on file.
  • Your order does not meet our Terms and Conditions 
If any of these conditions apply to your order, you may be contacted by the L’Occitane Customer Service Department to verify specified information. In the case communication is unsuccessful, your order may be cancelled. You can reach our customer service department at 1-888-623-2880.
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