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Frequently Asked Questions Contact Us

How can i help you today

How can i help you today
Consultation
Item Themes and sub themes
Questions
Refunds and exchanges
Available documents
  • Document I was gifted a L'OCCITANE product and I would like to exchange it. Can this be done?
  • Document Can I return a product I purchased in another country?
  • Document Can I exchange items?
  • Document Where is my refund?
  • Document When returning my order, do I have to pay any shipping fees?
  • Document Can I return my online order at my local boutique?
  • Document How long will it take for my return to process?
  • Document What's your return policy?
Shortcuts

Frequently asked question

  • Document What are your shipping fees and transit times?
  • Document What's your return policy?
  • Document When I track my order it says "delivered" but I have not received it. What should I do?
  • Document Why was my order delayed or cancelled?
  • Document Where do you ship to?
How can we help you today?