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How can I change my address after placing my order?
You can make any changes needed in your address up to one hour after you place your order.
There are 3 ways to change your address:
1) In your L'Occitane online account: to modify your address, log in to your account, and under “My Summary” > “My Recent Purchase”, you will see the option "Update Shipping Address".
2) In your order confirmation email: you will find the option "Modify Shipping Address" in the order confirmation email that you received when you placed your order.
These links will no longer be available if one hour has passed since you placed your order.
3) You may call our Customer Care team at 1-888-623-2880 immediately. We are unable to make any order changes after the one-hour time frame has passed.
Customers are responsible for verifying their shipping information before completing their orders. We are not responsible for packages going to an incorrect address.
Additionally, we recommend entering the billing and shipping address to the express payment method (Apple Pay, Amazon, or PayPal) prior to placing your order for a smooth, seamless shopping experience.