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Document Why is my promotional code not applying to my order?

We are sorry that you are having trouble redeeming a promotional code. This could be for a number of reasons:

  1. Your order total does not meet the threshold for the promotion to be applicable.
  2. The promotion has expired. Promotional codes are valid for 30 days from the issue date.
  3. The promotion has already been redeemed. Promotions can only be used one time only.
  4. A promotional code has already been applied to the order. Promotional offers are not combinable, with the exception of a discounted product with your purchase.
  5. If you are unable to redeem a promotional code on a discounted product with your purchase (ex. a $20 product with any order of $45 or more), make sure the product is in your basket before you apply your promotional code.

You can find the terms and conditions of a promotion listed on the email or flyer containing your promo code and on our web site.

If your code meets all the terms and conditions and you are still unable to apply it to your order, it may be due to a technical glitch or bug. Please contact our customer care team at 1-888-623-2880 or send us an email at contact.en-us@loccitane.com if this is the case so that we can assist you.

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