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What is your return policy?
It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase. This does not apply to items purchased on sale unless the product is faulty or does not match the description.
All returned items must be accompanied by a copy of the original receipt and in unopened, saleable condition.
Postage will not be refunded.
Please note that we cannot offer exchanges or refunds on any sale products, opened or used products for change of mind.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All returned items must be accompanied by a copy of the original receipt and in unopened, saleable condition.
Postage will not be refunded.
Please note that we cannot offer exchanges or refunds on any sale products, opened or used products for change of mind.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.