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Document What is your return policy?

L’OCCITANE creates every product with care and passion. Should you choose to return a product within 30 days of purchase, we will happily refund the purchase price to the original form of payment, except cash. Items purchased with cash, may only be exchanged or a store credit will be issued. There are no cash refunds. All returns and exchanges must include the original receipt.

 

There are 3 easy ways to return merchandiseGently used products may be returned at L’OCCITANE’s sole discretion.

    1. You can create an online return on your account via order history or click here . You may also access the Digital Self Service option link on your order confirmation email.
    2. Return to any L’OCCITANE boutique in CANADA. Find your nearest boutique: https://www.loccitane.com/en-ca/boutique-locator. Products that have been gently used can be returned in store at the manager’s discretion only.
    3. Return by mail by contacting our dedicated Customer Care team toll free at 1-877-212-0238 (Monday to Friday, 9am - 2:30pm and 3:30pm - 6pm EST), or service@loccitane.ca. Please have ready your order number to initiate the return process. Refunds will be issued once the returned items are received at the L’OCCITANE warehouse, and can take up to 2-3 weeks to process. A shipping fee of $9.99 will be deducted from your refund.

 

If your order is eligible for a promotional offer that reduces the purchase price of any products or the price of the overall order or includes any gift with purchase (“GWP”) and you subsequently return some portion of the order so that the order no longer qualifies for the promotional offer (including free shipping) or GWP, the GWP must be returned with merchandise submitted for a refund, and. L’OCCITANE reserves the right in its sole discretion to reduce the refund by the retail value of the unreturned GWP and/or by the additional amount the order would have cost, including shipping, if the order no longer qualifies for the promotional offer or free shipping. Exchanges are not eligible for any past or current promotions.

 

Any items purchased on SALE are final and cannot be returned, exchanged or refunded in store or by mail regardless of purchase date.


Only applicable for purchases made in a L’OCCITANE boutique in CANADA or on https://www.loccitane.com/en-ca/.

 

If you believe you were overcharged for an item, notify a store associate or call toll free 1-877-212-0238, and we will refund any difference between the price charged and correct retail price.

A written copy of this policy can be provided upon request.


L’OCCITANE reserves the right to modify its return, refund and exchange policy at any time, without notice.

 

GIFT CARD POLICY

L’OCCITANE CANADA gift cards (which term includes e-gift cards) may be redeemed at any L’OCCITANE boutique in Canada or outer store in CANADA, online at https://www.loccitane.com/en-ca/ or by calling toll free 1-877-212-0238. Gift cards cannot be used to purchase other gift cards. L’OCCITANE gift cards with balances under $10 are redeemable for cash upon request. The balance of a gift card can be checked by calling 855-993-2491. Lost or stolen gift cards cannot be replaced.

 

 

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