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Document Why won't my promotional code work at checkout?

We are sorry that you are having trouble redeeming a promotional code. This could be for several reasons:
  • Your order total does not meet the threshold for the promotion to be applicable.
  • The promotion has expired. Promotional codes are valid for 30 days from the issue date.
  • The promotion has already been redeemed. Promotions can only be used one time only.
  • A promotional code has already been applied to the order.
  • Promotional offers are not combinable
If you are unable to redeem a promotional code (ex. $20 off any order of $70 or more), make sure the product is in your basket before you apply your promotional code.

You can find the terms and conditions of a promotion listed on the email or flyer containing your promo code and on our web site.

If your code meets all the Terms & Conditions and you are still unable to apply it to your order, it may be due to a technical glitch or bug. If this is the case, please contact our Customer Care Team so that we can assist you.
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