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Document My order did not come with the promotional item I redeemed at checkout.

Please make sure that you did not use any other offers at the time of checkout. Promotions are while supplies last. 

Please note that you must enter a promotional code at checkout in order for you to redeem the promotion. At no time do we offer promotions that are automatically applied at checkout, unless you qualify for free shipping. If you are certain we made a mistake, please call us at 1-877-212-0238 or send us an email at contact.en-ca@loccitane.com, providing your order ID and the promotional code you tried to use.

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