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Document My order arrived with damaged or missing products. What should I do?

We're sorry that your order arrived incomplete or damaged despite our careful preparations.

Our Customer Care team is here to help. Please kindly contact us by telephone at 1-877-212-0238 or by email at contact.en-ca@loccitane.com with the following details:
  • Your order number
  • A description of the issue and impacted items
  • Any photos you can provide (size limit per file : 2 MB)
We look forward to providing you with further assistance.
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