Why is my promotional code not applying to my order?

We are sorry that you are having trouble redeeming a promotional code. This could be for a number of reasons:

1. For your code to be active you MUST be logged into your account on the website for your unique code to work. 
2. Your order total does not meet the threshold for the promotion to be applicable.
3. The promotion has already been redeemed. Promotions can only be used one time only.
4. A promotional code has already been applied to the order. Promotional offers cannot be used in conjunction with any other offer. 
5. If you are unable to redeem a promotional code with your purchase make sure the product is in your basket before you apply your promotional code.
6. The gift set associated with the promotional code is now out of stock, all gifts are while stocks last as we have no control of how quickly particular offers sell through.

You can find the terms and conditions of a promotion listed on the email or flyer containing your promo code and on our web site.

If your code meets all the terms and conditions and you are still unable to apply it to your order, it may be due to a technical glitch or bug. Please contact our customer care team at 1300 752 764 or send us an email at contact.en-au@loccitane.com if this is the case so that we can assist you.