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What does order status mean?
OPEN means your order has not been processed yet.
PICKING means your order could be at any point between the warehouse preparing it and despatching your products.
SHIPPED/ INVOICED/ CLOSED means your order has left our warehouse and is on its way to you. At this stage an email confirming the despatch should have been sent to you.
CANCELLED means that your order has been cancelled either by you or by us.
HOLD means that one of your items is out of stock and we are holding your order until we receive our next stock delivery.
NEW means that you requested to have your order amended and we are currently processing your update.
PICKING means your order could be at any point between the warehouse preparing it and despatching your products.
SHIPPED/ INVOICED/ CLOSED means your order has left our warehouse and is on its way to you. At this stage an email confirming the despatch should have been sent to you.
CANCELLED means that your order has been cancelled either by you or by us.
HOLD means that one of your items is out of stock and we are holding your order until we receive our next stock delivery.
NEW means that you requested to have your order amended and we are currently processing your update.