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How do I make changes to My L'Occitane Auto-Replenishment shipments?
Once you've joined, Auto-Replenishment is easy to manage. You can change your next order date, skip a shipment, change your selected frequency, or cancel a subscription by visiting the 'My Auto-Replenishment' tab located in the L'Occitane 'My Account' section. Please allow up to 72 hours for modifications or cancellations to be processed.
- To change your next order date, please visit the 'My Next Order' tab under 'My Auto-Replenishment' and click the "Change" link near the next order date and select the new date for your order. This will change the order date for the entire order.
- If an Auto-Replenishment order contains multiple items but you would only like to change the order date of a single item, please visit the 'My Auto-Replenishment Items' tab and identify the individual item you would like to modify. Please click the next order date for the individual item and select your desired next order date from the pop-up calendar.
- To skip an Auto-Replenishment order, please visit the 'My Next Order' tab under 'My Auto-Replenishment' and click the "Skip" link near the next order date to skip the entire order.
- To modify the delivery frequency for an Auto-Replenishment subscription item, please visit the 'My Auto-Replenishment Items' tab. On this tab, the current delivery frequency is displayed next to each Auto- Replenishment item in a drop down menu. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the Auto-Replenishment item you would like to modify, and select your next desired frequency from the pull down menu.
- To cancel an Auto-Replenishment subscription item, please visit the 'My Auto-Replenishment Items' tab and simply click the “cancel” link under the item quantity. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've chosen 'Cancel Now', your subscription will be cancelled and no future orders will be placed. You will also receive an email notification confirming this.