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Can I track my order?
Click "My Account"
1. Login to your account
2. Click "Order History"
3. Check the "Order status" of your order: OPEN, PICKING, SHIPPED or CLOSED. If the status is "CLOSED", click the "TRACKING NUMBER" of your order to track its delivery.
4. A shipping confirmation email will be sent to you as soon as your order has been shipped. The tracking link you received is activated within 24 hours, i.e. the time it takes for the carrier to digitally receive the package. We invite you to track your order after this time period.
For any additional information, please contact Customer Service by phone on 0800 368 9000, from Monday to Friday, 9am to 6.00pm and Saturdays 9.00am-5.00pm (Closed on Bank Holidays)
1. Login to your account
2. Click "Order History"
3. Check the "Order status" of your order: OPEN, PICKING, SHIPPED or CLOSED. If the status is "CLOSED", click the "TRACKING NUMBER" of your order to track its delivery.
4. A shipping confirmation email will be sent to you as soon as your order has been shipped. The tracking link you received is activated within 24 hours, i.e. the time it takes for the carrier to digitally receive the package. We invite you to track your order after this time period.
For any additional information, please contact Customer Service by phone on 0800 368 9000, from Monday to Friday, 9am to 6.00pm and Saturdays 9.00am-5.00pm (Closed on Bank Holidays)