Template Details
Themes and sub themes
Why is my promotional code not working?
1. Check that your promotional code has been correctly entered:
- is the case correct?
- are there spaces?
2. Make sure to add the required items to your basket and that you have only one promotional code in your basket.
3. Check that the offer has not expired.
4. If your offer code is for a discount, check that your basket does not contain an advent calendar, gift set or other promotional collection.
If you have checked all the above points and your promotional code has not been accepted, please contact Customer Service on 0800 368 9000, from Monday to Friday, 9.00am-6.00pm (excluding Bank Holidays) and Saturdays 9.00am-5.00pm.
- is the case correct?
- are there spaces?
2. Make sure to add the required items to your basket and that you have only one promotional code in your basket.
3. Check that the offer has not expired.
4. If your offer code is for a discount, check that your basket does not contain an advent calendar, gift set or other promotional collection.
If you have checked all the above points and your promotional code has not been accepted, please contact Customer Service on 0800 368 9000, from Monday to Friday, 9.00am-6.00pm (excluding Bank Holidays) and Saturdays 9.00am-5.00pm.