Themes and sub themes
How much will it cost to ship my order?
Free returns on orders above $40, click here to read our return policy.
Orders containing certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are required by the Canada Department of Transportation to be shipped by Ground-only transport and do not qualify for Xpresspost or Priority shipping options.
L'Occitane is proud to ship via Canada Post for all orders. However, some packages may be delivered by an alternative carrier, during special circumstances. For more information, please call our customer service department 1-877-212-0238.
Shipping Fees
|
Option |
Rate |
Delivery Time |
|
Standard |
$9.99* |
Canada Post: 5-8 business days** |
|
XpressPost |
$15.99* |
Canada Post: 5-3 business days** (no Hazmats) |
|
Priority |
$21.99* |
Canada Post: 3-2 business days** (no Hazmats) |
*prices before taxes
**The above mentioned delivery periods are approximations and do not guarantee delivery if there are challenging weather conditions. Services in parts of the country such as Yukon, Nunavut, and North West Terroritories may unfortunately not have guaranteed delivery on the dates above (if you are in any doubt or you have a special request please call1-877-212-0238 where our Customer Service team will be able to advise and may be able to offer alternative solutions). Once parcels have been picked-up by Canada Post, L'Occitane is not responsible for tracking the orders and is not responsible for damaged, lost or stolen.
PLEASE NOTE:
L'Occitane periodically will feature special offers and promotions to their clients. We do not offer adjustments for previously placed orders. We thank you for your understanding and we hope you will be able to take advantage of our offers the next time.
TRACKING ORDERS:
At time of processing at our warehouse, an automatic email is sent indicating the tracking number of your order. within 48 hours, you should be able to track your order online at https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber If you do not receive the order tracking number or your tracking number does not work after 72hrs of receiving your shipping confirmation, you may contact Customer Service. Please indicate your Name, Phone Number and Order Number.